Privacy Policy

Last Updated: 24/12/2024

Doctor Serial BD ("we," "our," or "us") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information. This privacy policy explains how we handle your sensitive user and device data when you use our app.

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

• Name: Required for appointment scheduling.
• Contact Information: Such as phone numbers and email addresses, to communicate appointment details and reminders.
• Health Information: Such as symptoms or medical history, as provided by the user for the purpose of scheduling consultations with doctors.

1.2 Device Information

• Device identifiers, operating system, and app usage statistics to improve app performance and user experience.

1.3 Location Information

• If enabled, we collect location data to suggest nearby medical facilities or doctors.

1.4 Information from Children Under 13

• If the app is used by children under the age of 13, parental or guardian consent is required. We only collect minimal information necessary to provide the app's services, such as the child’s name and age, along with parental contact information for consent verification.

2. How We Use Your Information

We use the collected information to:

• Schedule appointments with healthcare professionals.
• Provide reminders and updates related to your medical appointments.
• Enhance the app’s functionality and user experience.
• Comply with legal requirements or respond to lawful requests.

3. Sharing Your Information

We do not share your personal information with third parties except in the following cases:

• With Healthcare Providers: Limited to the information required for appointment booking.
• With Service Providers: To assist in app operations (e.g., cloud hosting).
• With Legal Authorities: When required by law.

We do not sell or rent your personal information to third parties.

4. Data Retention and Deletion

We retain your information only as long as necessary to fulfill the purposes described in this policy or as required by law. You can request the deletion of your data at any time by contacting us at [Insert Contact Email].

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no system can guarantee 100% security.

6. Children's Privacy

If your child under 13 uses the app, we require verifiable parental consent as per applicable laws (e.g., COPPA). Parents can review, update, or delete their child’s information by contacting us at [Insert Contact Email].

7. Your Privacy Rights

You have the right to:

• Access the information we collect about you.
• Update or correct your information.
• Request deletion of your data.

To exercise these rights, please contact us at [Insert Contact Email].

8. Updates to this Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted in the app and on our website. Please review the policy periodically.

9. Contact Us

If you have any questions or concerns about this privacy policy or our practices, please contact us at:

Doctor Serial BD
Email: doctorserialbd@gmail.com
Phone: +880 1731-166425